A new telephone helpline is now available in Butte County as a central point of entry for anyone seeking assistance with basic needs, health care, and other social services. 2-1-1 is an easy to remember telephone number that connects callers to information and non-emergency health and human services available in their community. For everyday needs or during times of hardship, callers should dial 2-1-1 for the following types of services:
Basic Human Needs: food, clothing, shelters, rent and utilities assistance, housing.
Physical and Mental Health Resources: medical clinics, support groups, counseling, drug and alcohol treatment, health insurance, maternal health, children’s developmental screening.
Support for Children, Youth and Families: Early childhood programs, family resource centers, child care information, recreation programs, safety education, and prevention programs.
Employment Support: unemployment benefits, financial assistance, job training programs, transportation assistance, education programs.
Support for Older Adults, Veterans, and Persons with Disabilities: in-home assistance, adult day care, transportation, veteran’s benefits and housing, assistive medical devices.
Volunteer opportunities and donations
The call to 2-1-1 is free, confidential, and can be made from a land line telephone or from a cell phone. Callers will be connected to a Butte 2-1-1 Information Specialist who can help identify options and available programs and services in the caller’s community. A Spanish speaking bilingual information specialist is available at Butte 2-1-1, as well as translation for callers in more than 150 languages. People who wish to communicate by text rather than speaking on the phone can text their zip code to 898211. A 2-1-1 specialist will respond and can offer information and assistance by text (The caller’s usual cell phone plan charges apply when they call or text 2-1-1).
“We are getting calls and texts from every community in Butte County,” said Tara Sullivan-Hames, the Director of Butte 2-1-1 operations. “With higher than average unemployment and poverty levels for individuals and families in Butte County, the need for help is real and people are seeking supportive services. At 2-1-1, we’re the connecting point, a central hub for helping people access community resources and find support.”
People seeking services often do not know where to start and have difficulty trying to navigate the maze of services to find the resources that offer help. 2-1-1 provides a one-stop service for vital information where the process to find support is streamlined and simplified for everyone.
“Butte County has so many excellent service providers. When those services are available, we want to get people connected to help early on and before their situation spirals into a crisis,” said Sullivan-Hames. 2-1-1 is an easy number to remember that people can call anytime. The Butte 2-1-1 information specialists are trained to assess the caller’s needs and to identify options for referrals to programs and services that can offer assistance. “Our Butte 2-1-1 specialists truly want to help people find the support they need. Connecting a parent to a service that enables her to put food on the table for her family, or helping a veteran locate a job training program, or providing a father with information on counseling services for his teenage son is a personal and professional success for our Butte 2-1-1 staff,” said Sullivan-Hames.